TERMS AND CONDITIONS OF USE
TERMS AND CONDITIONS OF USE
How to make a purchase in our online store?
Create your account at shop www.maitseained.ee (www.spices.ee)
1. Select the products you want to buy.
2. Add them to your cart, click Add to cart
3. Click on the Cart link in the upper right corner to continue.
4. Make sure that the products in the shopping cart are exactly the products you wanted, and the quantity is correct.
5. If you are sure that everything is correct, click Proceed to check out link.
6. On the next page, enter the address and name for the order.
7. Make sure the entered data is correct and click Proceed to check out.
8. Select a delivery method and click Continue.
9. Select the closest Itella Smartpost parcel terminal. Delivery services are provided by Itella Estonia OÜ address: Loomäe tee 13, 75306, Lehmja küla, Rae vald | firstname.lastname@example.org, phone: (+372) 53 495 775
10. Parcel terminals location: https://uus.smartpost.ee/pakiautomaatide-asukohad
11. Select "Payment via Makecommerce"
12. Click your bank icon
14. Click on the “pay” button and you will be redirected to the online bank where you can pay for the order. After that, an order confirmation will be sent to your email address.
15. As soon as the package is delivered to the destination terminal, Itella Smartpost sends an SMS message to the mobile phone number specified during the ordering process.
16. Please, be careful while typing your email address in the corresponding field, because fast delivery of the goods depends on it.
The owner of www.maitseained.ee (www.spices.ee) (hereinafter referred to as the Online Store) is ALPHA Capital Advisors OÜ (registration code 12207539), located at Haigla 2a, Maardu, Harjumaa 74116, Estonia.
The validity of the contract of sale, product information and price. Terms of sale apply to the purchase of goods in the online store.
Prices for goods sold in the online store are listed on the goods. The price indicated on the product does not include VAT.
Shipping charges will be added to the price. Shipping cost depends on the location of the buyer and the method of delivery. Shipping cost is displayed to the buyer when placing an order.
Information about the product provided in the online store in the column "Information about the product."
Payment for goods
Payment is made in euros. Bank link is the ability to pay for goods via the Internet bank. After placing the order, select your bank link that will direct you to the selected online bank.
To order goods,create an account in the online store. Add items to cart. To complete the order, fill in the required fields and confirm the order.
The invoice will be sent to the email address you entered when placing the order. The agreement comes into force at the moment of receipt of payment to the online store account.
If the ordered goods cannot be delivered, the buyer will be informed as soon as possible, and the money paid (including delivery costs) will be refunded immediately, but no later than within 14 days from the date of notification.
In our store, goods are delivered via Itella Smartpost to the address of the local parcel terminal or by courier. Delivery within Estonia.
NB! Maximum delivery time is 15 days. If there is no item in stock, will be paid back the amount paid to the buyer.
Free shipping on orders above 30€ to Itella Smartpost parcel machines in Estonia.
When you confirm the order, select the appropriate delivery method.
For delivery to other countries, please contact: email@example.com,
Cancellation and return of goods
The customer has the right to cancel the order after the goods have been paid, but prior to delivery of the goods, by sending an email to firstname.lastname@example.org with the order number and bank number of his bank or by calling ALPHA Capital Advisors OÜ at +372 6206 333.
After receiving the goods, the buyer has 14 days to get acquainted with the products. If for any reason the purchased product does not suit you, you can return the product or replace it with another product within 14 days by sending a corresponding notification to the address of the online store along with your order number, bank number of your bank or by calling the contact phone ALPHA Capital Advisors OÜ +372 6206 333.
NB! If the item has been used, that is, the package or bottle has been opened, then the item cannot be exchanged or returned!
All questions related to returning the goods should be sent to the address: email@example.com no later than 14 days from the date of receipt of the goods and should be resolved in accordance with the laws of the Republic of Estonia.
Direct marketing and personal data processing
The online store uses the personal data entered by the buyer (including name, phone number, address, email address, bank details) only to process the order and send the goods to the buyer.
The online store delivers personal information to Itella Estonia OÜ.
The online store will send newsletters and offers to the buyer to the email address of the buyer, only if the buyer expressed a desire to enter an email address on the website and notified them that they would like to receive email notifications. Buyer may at any time withdraw the proposals and newsletters sent by e-mail, notifying email firstname.lastname@example.org or by following the instructions in the email containing the proposal.
The data of purchase history (date of purchase, product, quantity, information about the buyer) is used to compile an overview of the purchased goods and services and analyze customer preferences.
Bank account number is used to return payments to the customer.
Personal data, such as e-mail, telephone number, customer name, are processed to address issues related to the delivery of goods and services (customer support).
The IP address of the online store user or other network identifiers are treated as an online store for the provision of information services and for the creation of network usage statistics.
The processing of personal data takes place in order to fulfill the contract with the client.
The processing of personal data takes place in order to fulfill a legal obligation (for example, accounting and settlement of consumer disputes).
Recipients to whom personal information is transmitted
Personal data is transferred to the online store support service for managing purchases and purchase history, as well as for solving customer problems.
ALPHA Capital Advisors OÜ is the main processor of personal data, ALPHA Capital Advisors OÜ transfers the personal data necessary for making payments to the payment processor of AS Payment Center AS, and for delivery to Itella Estonia OÜ.
Security and data access
Personal data must be stored on servers located in the territory of a member state of the European Union or countries associated with the European Union. The data can be transferred to countries whose data protection level was assessed by the European Commission as sufficient, and for US companies that have joined the Privacy Shield structure.
Only employees of an online store can have access to personal data and only to solve technical problems associated with the use of an online store and provide customer support.
The online store has implemented appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.
The transfer of personal data to authorized processors of an online store (for example, a transport service provider and data hosting) is carried out on the basis of contracts concluded with an online store and authorized processors. Authorized processors are required to provide appropriate security measures for the processing of personal data.
Withdrawal of consent
If the processing of personal data is carried out with the consent of the client, the client has the right to withdraw the consent, notifying customer support by e-mail.
Storage of data
Personal data will be deleted when you close your online store's customer account, and are stored in accounting for accounting or for resolving disputes with consumers.
If the online store was purchased without a customer account, the purchase history will be maintained for three years.
In case of disputes related to payments and consumer disputes, personal data is kept until the claim is satisfied or until the expiration of the limitation period.
Personal data required for accounting purposes is stored for seven years.
You must contact customer support by e-mail to remove personal information. The removal request must be answered no later than one month, and the removal period must be indicated.
An application for the transfer of personal data by e-mail must be answered within one month. The support service identifies the person and reports personal data to be transferred.
The buyer has the right to contact the online store no later than two months by sending an e-mail to email@example.com or by calling: +372 6206 333.
The online store will respond to a consumer complaint in writing or in a format that can be reproduced in writing within 15 days.
If the buyer has complaints about the online store, they should be sent to firstname.lastname@example.org
If the Buyer and the Online Store cannot resolve the dispute by agreement, the Buyer may contact the Committee on Consumer Disputes. The Consumer Disputes Commission is authorized to resolve disputes arising from an agreement entered into between the buyer and the online store. Consideration of the Buyer's complaint by the Commission for free.